Frequently Asked Questions
If any of your questions cannot be answered here, please contact us for any details.
1. DO I KEEP MY CURRENT DOCTOR OR IS THIS NOW CONSIDERED MY PRIMARY PRACTICE?
This is entirely your choice. After an initial evaluation, we can estimate your physician needs. We are happy to work with your existing primary care physician and specialists or take over those responsibilities as deemed appropriate. Your needs can be determined further at your initial consultation. Please ask for specific advice regarding your particular health needs.
2. WHAT ABOUT MY HEALTH INSURANCE POLICY? DO I KEEP THIS?
YES, you should absolutely maintain your private insurance or medicare policy. We directly bill your insurance for services rendered.
3. WHAT DOES A HOME VISIT EXACTLY ENTAIL?
The standard home visit starts with a detailed patient history, vital signs, and a full physical & mental assessment. Next your current needs are determined and treated. Your chronic medical conditions are next evaluated in detail, including medication management and the need for any further testing or diagnostics. A home assessment is also performed during each visit for anyone requiring further assistance with ADL's (Activities of Daily Living). Total time of the visit could be as little as several minutes up to an hour or more. It just depends on the members' needs each time.
4. WHAT ARE YOUR CANCELLATION POLICIES?.
Obviously it’s your right to cancel at anytime. You are only charged for the annual comprehensive medical evaluation and physical.
5. WHY IS THERE AN INITIATION FEE?
This one-time fee covers our start-up cost to become a member. This is a non refundable fee, however is not charged yearly.
6. HOW MUCH PHONE PRIVILEGES DO I HAVE?
As a member, you have the privilege to call, email, or text your physician at your convenience. The physician determines how much information, advice, and length of call is appropriate to satisfy your needs. The physician will also determine if a home visit is necessary at that time. We urge all our members to respect the physicians' time and patience, since they may be tending to other members. In case of any utmost emergency, please call 911 or go to your nearest emergency room.
7. DOES THE PRACTICE ALSO MAINTAIN AN ACTUAL CLINIC.
YES. Our Chicago clinic at the LakeShore Surgery Center, 2nd Floor, 7200 N. Western Ave. Chicago, IL 60645. Appointments are made directly with your physician. Free parking is available on site.
